Last updated: April 5, 2026
These Terms and Conditions (“Terms”) control how you interact with the website at https://americasprimemovers.com (the “Site”) and the moving and related services (the “Services”) offered by America's Prime Movers (“we,” “our,” or “us”). By accessing the Site or using our Services, you confirm that you accept these Terms and agree to follow them.
1. Using the Site
You must be 18 years or older and legally able to enter into binding contracts to use the Site and our Services.
When requesting quotes, making reservations, or submitting any online forms, you agree to provide truthful, up‑to‑date, and complete information. You are responsible for keeping any account credentials confidential and for any activity carried out using your name or contact details.
We reserve the right to turn down service, suspend your access, or cancel a booking if we believe you have violated these Terms or misused the Site or Services in any way.
2. Quotes, Estimates, and Reservations
All quotes and estimates provided by America's Prime Movers are based on the information you give us — including your inventory, property access, travel distances, and any special requests.
Quotes are not final commitments. They may be revised if the actual conditions of your move differ from what you originally described. The final price will reflect the services actually performed.
Bookings may require a deposit or payment authorization. Specific payment terms, cancellation rules, and other conditions will be stated in your confirmation or a separate written agreement. You are expected to review your estimate and confirmation carefully and let us know right away about any mistakes or changes.
3. Your Responsibilities
You agree to:
- Make sure your belongings are properly packed and ready for transport, unless you have specifically booked packing services with us.
- Provide clear, safe, and unobstructed access at both the pickup and delivery locations — including elevators, parking, stairways, building permissions, and any required approvals.
- Tell us in advance about any fragile, high‑value, oversized, or special‑handling items.
- Follow all relevant laws, regulations, and building rules connected to the move.
- Confirm that you either own the items being moved or have full legal authority from the owner to arrange their transport.
4. Items We Cannot Move
We reserve the right to refuse moving certain items, including but not limited to:
- Hazardous, flammable, explosive, or chemical materials
- Illegal substances or items prohibited by law
- Perishable food, live animals, or plants (unless we have agreed otherwise in writing)
If prohibited items are included without our knowledge, you will be fully responsible for any resulting damage, fines, or penalties.
5. Payment Terms
Payment terms are described in your estimate or booking confirmation. Unless we agree otherwise in writing, a deposit is generally required before the move, and the remaining balance is due when the move is completed.
We may charge extra for any services or conditions not covered in the original quote — for example, additional labor, extra stops, waiting time, long carries, stair carries, or changes to your inventory.
If payment is not made on time, we may add late fees and, where permitted by law, hold your goods until full payment is received.
6. Cancellations and Rescheduling
Cancellations and rescheduling are subject to the notice periods and fees outlined in your estimate, confirmation, or our published cancellation policy.
Last‑minute cancellations or changes may result in the loss of your deposit or additional charges to cover the costs we have already incurred.
We may need to cancel or reschedule a move due to events beyond our reasonable control (such as severe weather, unsafe conditions, or mechanical problems). If that happens, we will contact you as soon as possible and work with you to find a suitable alternative date.
7. Liability for Loss or Damage
Our responsibility for lost or damaged goods is limited as allowed by applicable law and any specific terms in your estimate or bill of lading.
You should inspect your items at the time of delivery and note any obvious damage on the delivery paperwork. For hidden damage, you must notify us in writing within the timeframe shown in your documentation.
Our liability may be further restricted based on the valuation option you select. Additional protection options are available for an extra fee. We are not liable for damage caused by events beyond our reasonable control, including natural disasters, extreme weather, or pre‑existing issues with your belongings.
8. Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for any indirect, incidental, consequential, special, or punitive damages — including lost profits, lost data, or lost business opportunities.
- Our total combined liability under these Terms or for any Service will not exceed the amount you actually paid to America's Prime Movers for the specific move or service that caused the claim.
Nothing in these Terms removes or limits liability that cannot be removed or limited under applicable law.
9. Intellectual Property
All content on the Site https://americasprimemovers.com — including text, graphics, logos, images, and software — belongs to America's Prime Movers or its licensors and is protected by intellectual property laws. You may not copy, modify, reproduce, distribute, or create derivative works from any part of the Site without our prior written permission.
10. Privacy
Your use of the Site and Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using https://americasprimemovers.com, you acknowledge that you have read and agree to our Privacy Policy.
11. Governing Law and Dispute Resolution
These Terms are governed by and interpreted under the laws of the state where America's Prime Movers primarily operates, without regard to conflict of laws principles.
Any dispute arising from or related to these Terms or the Services must first be raised informally by contacting us at [email protected] or . If we cannot resolve the dispute informally, it shall be brought exclusively in the state or federal courts located in our primary operating jurisdiction, and you consent to the personal jurisdiction and venue of those courts.
12. Changes to These Terms
We may update these Terms from time to time. The revised version will be posted on https://americasprimemovers.com with a new “Last updated” date. Your continued use of the Site or Services after the changes take effect means you accept the updated Terms.
13. Contact Information
If you have any questions about these Terms, please reach out to us:
- Through the contact form on https://americasprimemovers.com
- By phone:
- By email: [email protected]